OCC / Ops
Booking
Crew
MRO
Safety
Finance
Ground
AI Agent
Human Control
REST/API
Type B / AIDX
AI Signal
Layer 0 — Client & Passenger Experience
PUBLIC FACING
✈️
PASSENGER PORTAL
Book, manage, check-in, disruption self-service
NDC
REST API
🏢
CORPORATE B2B PORTAL
Charter quotes, group manifests, contract management, live status
NDC
OAuth2 API
📱
MOBILE APP
iOS / Android: boarding pass, push alerts, baggage tracking
REST API
WebSocket
👨✈️
CREW APP
Roster, FTL, checklists, duty confirm, offline docs
Leon SDK
ACARS
🔧
MRO TECHNICIAN APP
Tech log, defects, work orders, CRS sign-off
Extantware API
🛄
GROUND OPS TABLET
Check-in agent, boarding, W&B, BSM generation
SITA Flex API
API GATEWAY · OAUTH2 · RATE LIMIT · IDEMPOTENCY
Layer 1 — Platform Orchestration Core
INTEGRATION BRAIN
🖥️
OCC DASHBOARD
Real-time fleet view, IROPS recovery, slot management
AIDX
REST
📋
ORDER ENGINE
ONE Order canonical model, booking lifecycle, exchange/refund
ONE Order
NDC L4
⚡
EVENT BUS ROUTER
Pub/sub, correlation IDs, event routing, dead-letter queue
Kafka/AMQP
AIDX Schema
🛫
DCS INTEGRATION
Check-in, boarding, W&B, load sheet, gate control
SITA Flex
Type B LDM/MVT
🛡️
SMS / QA ENGINE
Occurrences, audits, CAR management, MOR workflow
REST API
💰
FINANCE GATEWAY
Revenue recognition, invoicing, ERP sync, P&L per flight
Oracle REST
GL Feed
CANONICAL EVENT BACKBONE · Real-Time Operational Truth
OrderCreated
FlightETDChanged
AOGDeclared
CrewIllegal
AircraftSwapped
PassengerCheckedIn
MaintenanceReleased
ManifestLocked
PNRGOVTransmitted
DisruptionDeclared
QualificationExpiring
SlotAllocated
FuelUpliftConfirmed
WorkOrderClosed
SafetyOccurrenceRaised
RevenueRecognised
AI AGENT LAYER
· Advisory only · No autonomous execution · All actions require human approval ·
◈ DISPATCH AGENT
Aircraft & crew assignment recommendation. Constraint-aware fleet optimiser.
⚠ RECOMMENDS ONLY · OCC approves
◈ DISRUPTION PREDICTOR
Early warning on delay cascades. Recovery scenario modelling.
⚠ ALERTS ONLY · Controller decides
◈ MRO SCHEDULER AGENT
Maintenance window optimisation. Component life clustering.
⚠ PROPOSES SLOTS · MRO confirms
◈ CREW READINESS AGENT
Qualification gap detection. Fatigue risk scoring. Training trigger.
⚠ FLAGS ONLY · HR/Chief Pilot approves
◈ YIELD AGENT
Empty leg pricing. Load factor optimisation. Demand forecasting.
⚠ SUGGESTS PRICING · Commercial approves
◈ SAFETY ANALYST AGENT
Occurrence correlation. Risk pattern detection. MOR draft generation.
⚠ ANALYSIS ONLY · Safety Mgr reviews
◈ COMMS AGENT
Proactive passenger notifications. Disruption message drafting.
⚠ DRAFTS MESSAGES · Agent reviews VIP
◈ ANALYTICS AGENT
KPI narrative. Variance explanation. Forecast commentary.
⚠ INSIGHT ONLY · Management interprets
👨✈️ OCC CONTROLLER
All aircraft swaps, crew reassignments, slot changes, go/no-go decisions require explicit OCC controller approval. AI provides ranked options.
🔧 MRO CERTIFYING STAFF
No maintenance release executes without licensed certifying engineer CRS signature. AI schedules and flags; human certifies airworthiness.
👨💼 CHIEF PILOT / HR
Crew discretion, medical grounding, training deferrals, and qualification exceptions require named accountable manager approval with audit log.
🛡️ SAFETY MANAGER
All MOR submissions, risk acceptances, and corrective action closures require Safety Manager signature. AI drafts; human is legally accountable.
💰 FINANCE / ACCOUNTABLE MGR
Charter pricing overrides, credit limits, refund exceptions, and ERP journal entries above threshold require dual-approval from Finance and AM.
APPROVAL CHAIN →
AI AGENT generates recommendation
System raises alert to responsible role
Human reviews with full context data
APPROVE / REJECT / MODIFY
System executes + audit log written
AI learns from outcome (supervised)
SYSTEM OF RECORD APIs · AUTHORITATIVE DOMAINS
NDC Level 4
ONE Order
AIDX XML
IATA Type B
PNRGOV EDIFACT
SPEC2000 Ch.4
ACARS / Datalink
PCI DSS
PDPL / GDPR
ICAO Annex 19
Part 121 Ops Specs
ADS-B / SSIM
VENDOR INTEGRATION MAP — Systems of Record by Domain
AMD
AMADEUS
PSS · DCS · Flight Ops · Disruption Mgmt
NDC AIDX
SAB
SABRE
GDS Distribution · PSS · AirCentre
NDC REST
SIT
SITA
Type B · Flex API · Aircom · Baggage
Type B Flex API
ARC
ARINCDirect
FOS · Flight Planning · Datalink · OOOI
ACARS Type B
LEO
LEON SOFTWARE
Scheduling · Crew · FTL · Dispatch
REST API iCal
EXT
EXTANTWARE
MRO · Dispatch · Tech Log · Parts
REST API SPEC2000
ORA
ORACLE FUSION
ERP · Finance · Revenue · Analytics
REST API OAC
GOV
GOVT GATEWAY
PNRGOV · iAPI · e-Gate · TIMATIC
PNRGOV e-Gate API
EVENT STREAMS · ETL / ELT PIPELINES · DATA GOVERNANCE
GOVERNED DATA WAREHOUSE — Cross-Domain Analytics Layer
📊
COMMERCIAL
Revenue, yield, charter margins, load factors
✈️
FLEET OPS
Utilisation, reliability, delays, block hours
👥
CREW & TRAINING
FTL compliance, utilisation, qualifications
🔩
MRO & RELIABILITY
MTBF, cost per tail, AOG duration, defects
🛡️
SAFETY & QUALITY
SPIs, occurrences, audit trends, MOR frequency
💹
FINANCIAL P&L
Per-flight P&L, cash flow, budget vs actual
Fleet Utilisation KPIs
Charter Profitability
Empty Leg Conversion
Completion Factor
Cost per Block Hour
Crew FTL Compliance
MTBF by Component
Pax Satisfaction
Revenue per Hour
Safety SPI Trends
Training Compliance %
AOG Recovery Time
IROPS Recovery Rate
Demand Forecast
ERP Reconciliation
CO₂ Emissions
TOTAL OPERATOR MANAGEMENT SYSTEM
AOC Part 121 · Unscheduled / Charter / Corporate · Integration Architecture v1.0
CONFIDENTIAL · INTERNAL USE ONLY
All AI agent actions require human approval before execution